Challenges & limitations for online travel agencies with Payment Management.

May 2010 - A highly important, but often neglected topic is online payment management. Technology developments enable online travel agents to offer their services beyond the domestic market and new cross-border markets can be entered easily. However, creating a proper online payment infrastructure and back office processes are often forgotten.

This paper, gives an insight into the travel industry, addressing the subject of payment management for online travel agencies.

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