Daphne Tay

Vendor Applications Manager, Singapore

"I help resolve issues by liaising with acquirers and also reaching out to people across GlobalCollect from various departments."


As a Vendor Application Manager, I am responsible for the actual boarding of merchant applications with acquirers and alternative payment providers. I help resolve issues by liaising with acquirers and also reaching out to people across GlobalCollect from various departments. It is my job to know who to reach out to. Needless to say, I have to understand and be able to navigate the company to do so.

I come from a non-payment services background, so joining the GlobalCollect team has been an eye-opener for me. The initial training that I received was very useful and helped me get a smooth start. During my time here, I have developed and improved my skills in managing issues, juggling projects and working with others. This job keeps me on my toes and forces me to stay ahead of the eCommerce industry, which is indeed a rewarding challenge.

In this fast-paced society where most transactions can be done online, it is clear that we are all moving towards eCommerce in our daily lives. Being a part of the GlobalCollect team has given me insight into the various types of payment products and how the payment cycle works. It has certainly been enriching to work here and I’m hoping to keep growing within GlobalCollect and gain more experiences in many other areas too!

It has certainly been enriching to work here and I’m hoping to keep growing within GlobalCollect.