Shawna Harris

Account Manager, USA

"I have become a consultant on payment processing and an expert on GlobalCollect’s acquiring and product portfolio."


Before joining GlobalCollect, I worked as a consultant for the Nielsen Company in the Consumer Packaged Goods industry. Del Monte Foods was my client and I helped them determine who their target consumer was and in which stores they should sell their products. After five years, I had learned a lot but felt that it was time to expand my skills and move into a different industry. I started looking at various job postings and came across an opening at GlobalCollect.

I’ve worked at GlobalCollect for six years, starting in our Merchant Services team, which is the first point of contact for merchant’s operational and technical questions. It was a great stepping stone for my career because I quickly learned the flow of payment processing, how reporting and systems are aligned, and merchants' frequently asked questions. Mostly, I really loved conducting merchant trainings and seeing them have their ‘ah ha’ moment.

After three years, I transferred to GlobalCollect’s Account Management team where I’ve been able to deep dive into our merchants' business and help them think strategically about how they can best expand into new markets. In this role, I have become a consultant on payment processing and an expert on GlobalCollect’s acquiring and product portfolio. I look forward to visiting merchants and presenting our quarterly business reviews. These meetings help me better understand the merchants' needs and ensure we’re working towards the same goals. I enjoy cultivating relationships with both my merchants and GlobalCollect colleagues.

I rely on every department at GlobalCollect to keep my merchants happy, so it’s important to me to understand other’s roles and work well together. From the beginning, I have really enjoyed the collaborative culture and openness of the GlobalCollect office. I feel like my opinion matters and my ideas are often times implemented. It’s safe to say that I am NEVER bored. Every day is a challenge and I am kept on my toes. The abundance of vacation days doesn’t hurt either!

I feel like my opinion matters and my ideas are often times implemented.