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Careers with GlobalCollect
 Are you an entrepreneur at heart but want to work within an already successful company?
About us
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Non-Present (CNP) businesses such as internet, mail, and telephone order and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online games, and digital content.
Through one single web-enabled technical and administrative interface, our online payment platform offers the largest range of local e-payment methods and currencies in over 200 countries including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, e-Wallets, cash at outlets, prepaid methods, checks, and invoices.
Our prestigious range of clients includes Apple, KLM Airlines, Skype, Tickets.com, Microsoft, Lycos, Blizzard for its "World of Warcraft" and Linden Lab for its "Second Life".
We offer a position in a young and dynamic company providing payment solutions worldwide. Hence you will be working within multi-cultural teams with a real can-do attitude in a fast-growing global industry. Plus, we see ourselves as a true partner dedicated to our customers' success, so our core values include accountability and a strong client-focus.
We are currently looking for qualified individuals to fill the following:
Marketing and Sales
ICT Services
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| Business Development Manager |
GlobalCollect’s home base is in Amsterdam, The Netherlands. For our offices in Amsterdam, San Francisco and Singapore, we are in search of highly motivated Business Development Managerswho will make a significant contribution to our growth strategy by acquiring new customers.
Key responsibilities:
- Identifying target prospects and bringing them through the entire sales cycle – from proposal, to pricing negotiation, through technical implementation, to generating and maintaining revenue
- Promoting GlobalCollect at trade shows, seminars and other events in target industries
- Advise management of developments in the payment processing marketplace and propose future strategic initiatives within the company
Professional Requirements:
- Affinity with complex concept selling (consultative selling) and the full sales cycle
- Strong client focus including ability to think in terms of client experience/perspective
- Proven networking and business development skills within the payment processing and/or e-commerce industries
- Highly result orientated, pro-active, self-starter (able to hit the ground running and add immediate value), independently driven
- Excellent interpersonal and presentation skills, including the ability to speak in front of audiences
- BS/BA degree (an MBA is preferred) plus 2 to 5 years of professional experience
- Experience with working in an international environment and willing to travel (up to 30%)
- Language: English
- Location: Hoofddorp, The Netherlands; San Francisco, CA; Singapore
- Contact Person: Floris de Kort
Compensation: In accordance with qualification. Competitive base salary plus aggressive bonus based on achieving sales and margin targets. The company offers a competitive benefits package.
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| Key Account Manager |
Goal of Account Management - The goal of Account Management is to retain and grow GlobalCollect’s existing account portfolio.
Principal Purpose of Role - The Key Account Manager is responsible for managing and growing key accounts. Accounts generating more than €250k revenue p/y are qualified as Key Accounts. A Key Account Manager is responsible for a substantial portfolio of globally operating accounts, including companies like Microsoft, Real Networks and Vivendi.
Key responsibilities:
- Develop long term and trusted relationship as business partner in international payment processing.
- Maximize customer satisfaction and grow existing accounts: meet or exceed account growth targets as defined in account plan.
- Identify up-sell opportunities and pro-actively contact existing customers regarding new products and services.
- Organize and lead monthly and quarterly account reviews to review active payment products, volumes and service levels.
- Effectively coordinate with other departments to resolve any customer issues.
Professional Requirements:
- Masters or equivalent level (preferably MBA)
- A proven track record in business-to-business Sales and relationship management
- 5+ years commercial experience in payments or e-commerce industry.
- Enthusiastic, capable of motivating other people.
- A commercial, flexible and pro-active attitude.
- Perseverance and ability to cope with stress.
- Knowledge of Internet technology.
- Analytical and innovative.
- Result- and cost-driven.
- Language: English
- Location: the Netherlands
- Contact Person: Pieter Stal
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| Product Development Manager |
Objectives of the job: The Product Development Manager is developing and enhancing one or more products and advises on possibilities to improve related processes and procedures.
The position of the job within the organization: The Product Development Manager reports to Manager Developments.
Key responsibilities:
- Development and implementation of new products and services;
- Manage, advise and communicate on product specs and pricing;
- Internal and external consultancy;
- Deal with external suppliers;
- Initiate activities that will increase quality and/or efficiency of products;
- Initiate activities that will increase quality and/or efficiency of processes and procedures;
- Organize regular product training and keep product documentation updated;
- Monitor market developments;
- Occasional traveling.
Professional Requirements:
- HBO/Academic level
- Experience with project management (pref. in software development)
- Basic knowledge of payment industry (on- and offline)
- Extensive knowledge of internet and general ICT technology (XML, Internet protocols, Internet security, basic SQL)
- Strong communication skills
- Analytical and innovative. Result- and cost-driven. Pro-active
- Language: English
- Location: the Netherlands
- Contact Person: Rik van 't Hof
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| Sales Support Manager |
Objectives of department
The main objective of the Sales Support and Account Management department is serving both internal and external customers. The Sales Support division of the department is responsible for the day to day operational relationship with all merchants, merchant training, monitoring flow of merchants, escalations, merchant questions, preparation of invoices and reports. We also identify and communicate sales opportunities, provide analyses and reports for sales professionals and coordinate the administrative processes for intake and application of a merchant.
Principal Purpose of Role
The Sales Support Manager is the first point of contact for merchants and fully supports the sales professionals in the organisation. The Sales Support Manager is responsible for working on several processes including achieving the defined service level agreements for that process.
Key responsibilities:
- Day to day contact with merchants in assigned verticals
- Set up accounts (Application & Intake Forms)
- Escalate and resolve issues
- Communicate with merchants on business issues
- Work with internal departments to ensure the highest level of support for merchants
- Chase open invoices
- Monitor merchant transactions
- Update systems on a daily basis
- Support Sales professionals
- Identify sales opportunities
Professional Requirements:
- Educated at HBO/bachelor's level in business administration or other related fields
- Relevent working experience
- Demonstrate initiative and be result-driven
- High analytic skills
- Excellent communication skills
- Excellent knowledge of English both verbally and written
- Stress tolerance and ability to meet deadlines
- Accurate
- Process-oriented approach
- Teamplayer
- PC literate; good user knowledge of word processing, spreadsheets and databases
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| Software Test Engineer |
About the Development and Test Department: GlobalCollect’s Development Team manages the unique payment platform and product portfolio that our clients have valued for more than a decade. This team is responsible for monitoring and adjusting the quality of products and processes surrounding our innovative payment processing platform and payment portfolio. In addition to managing the heart of GlobalCollect’s portfolio, the Development Team also oversees the initiation, implementation and monitoring of new releases to the payment platform.
Key responsibilities:
The Software Test Engineer is responsible for the development, execution, defect analysis, and documentation of verification and regression tests. The candidate must have experience with complex systems that include real-time constraints. Our innovative and technological platforms are based in Linux, Java and C code, and Oracle and Ingress databases. The candidate should exhibit a leadership attitude and willingness to participate hands-on with testing
Professional Requirements:
- Minimal HBO level (BS Computer Science)
- Experienced: with Linux/Unix, C, JAVA, SQL, XML
- Preferred: Shell Script, HTTPS, Uniface
- Good command of the English language and preferred Dutch speaking
- Flexibility and passion to thrive in a fast-paced, informal startup environment;
- Understanding of formal test practices and processes and ability to improve them. Multiple test types including regression, functional, performance, and stability tests
- Language: English
- Location: the Netherlands
- Contact Person: Rik van 't Hof
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| Technical Application Manager |
To improve the support of this 24x7 business we have started a migration project for our web application infrastructure including the implementation of Oracle 10g RAC. For our ICT department, we are looking for an experienced Technical Application Manager to manage, support and develop GlobalCollect’s existing 24x7 web applications, like:
- GlobalCollect Website
- WebCollect Payment Gateway
- WebCollect Payment Console
- Secure File Transfer (SFT) server
The candidate should have a HBO degree with 3-5 year experience as an Oracle DBA, knowledge of Oracle 10g and RAC is a plus. Knowledge of Iplanet, Jboss and Java is a big plus. Also the candidate should be familiar with the following software and systems like Sun Solaris, Unix-scripting, Tomcat, Certificates, PHP, LDAP, SSH, SSL, XML and HTML
- Language: English (fluent) and Dutch
- Location: the Netherlands
- Contact Person: Eric Couwenberg
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| Implementation Manager |
Objectives of department:
The main objective of the Merchant Implementations Team is to manage the implementation of new merchants, products and suppliers and to manage co-ordination of adjustments of existing merchants, products and suppliers. In addition, the Implementation Manager will advise on product implementations and adjustments.
Objectives of the jobThe Implementation Manager is responsible for realising implementations and adjustments for specified merchants and suppliers within the internal service levels agreed.
Key responsibilities:
- Co-ordination with the various teams – Product Development, Marketing & Sales, Operations & ICT, Merchant Accounting and Finance to manage implementations;
- Dealing with external suppliers that provide services related to implementations;
- Consultancy for merchants prior to actual implementation process;
- Co-managing the relation with merchants and suppliers during an implementation process;
- Accreditation Testing;
- Setting implementation priorities to allocate available resources;
- Reporting on hours spent and other costs incurred;
- Identifying and advising on possibilities to improve products, processes and procedures;
- Identifying and advising on exceptions;
- Occasional travelling, especially international.
Professional requirements:
- HBO/Academic level;
- Extensive knowledge of internet and general ICT techology;
- Strong international affinity and experience in the payment industry;
- Well-developed communicative and presentation skills;
- Result- and cost-driven;
- Pro-active;
- Command of English in writing and speech;
- Command of French language in writing and speech is an advantage
- Experience with project management;
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