24/7 Shopper Support

GlobalCollect service representatives are available 24 hours a day, 7 days a week to answer your questions in a variety of languages.

Secure online payments, customer satisfaction, and a trustful relationship with you as a shopper are our main priorities. So if you have any comments or questions about an online payment you recently made we would like to hear from you. We are constantly improving our service, so your feedback is very important to us. Depending on your preferences, you can contact us in different ways - see below.

NOTE: Please make sure you have your reference number and other payment related information such as bank account number or credit card number handy.

SelfService

• Payment Status Check - check the status of your payment with your referral number online.
• Frequently Asked Questions - Top5 covering more than 90% of all questions.
• Video Support - Top5 frequently asked questions subtitled in 10 languages.

E-mail

We endeavor to answer your e-mails as quickly and efficiently as possible. Please contact us via e-mail.

Telephone 24/7

The following phone numbers are available around the clock every day. Please have your payment reference number handy so that we can help you as quickly as possible.