The travel industry has long been a leader in the eCommerce realm. For years, trends in online payments have started with travel and migrated to other industries. In fact, the first card schemes grew to prominence thanks to the travel industry. Over the years, creative business models have led to substantially different payment needs.

In understanding the travel industry, the first thing we learned is that all travel companies are not created equal. The payment needs for an airline differ significantly from those of a hotel, OTA, car rental or cruise line. To offer the right solution to each of our clients, we have specialists focused on each of the core businesses of the travel industry. We certainly can learn from others in the space but feel strongly that a thorough understanding of your business allows us to help and advise you beyond just adding payment types.
  • KLM-Testimonial Emirates-Testimonial Royal-Jordanian-Testimonial BestDay-Testimonial Despegar

    "I think the advisory board is very worthwhile. It is an excellent platform to give direct feedback to GC top management. Furthermore it is a perfect opportunity to get in touch with other customers, so you can share experiences and learn about payment challenges in other business areas."

    Claas Hofkamp, Director Finance & Control, KLM

    "Emirates selected GlobalCollect as an additional payment service provider because of the wide range of payment options it provides and the geographical spread of markets it supports. The partnership will enable Emirates’ customers to pay for their purchase in the easiest and most user-friendly way. GlobalCollect simplifies the process of settlement of funds across the various markets and payment options, while helping Emirates to keep the payment processing costs low and achieve a more effective management of payment risks."

    - Richard Vaughan, Divisional Senior Vice President, Commercial Operations Worldwide, Emirates

    “Royal Jordanian is glad to partner with a leading Payment Service Provider with broad and global experience in servicing different industries, particularly Travel and Ticketing. RJ has always been a pioneer in making travel procedures easier for its passengers, the latest innovation being that they can pay for their tickets easily and securely online from the comfort of their homes.”

    - Hussein Dabbas, President/CEO, Royal Jordanian

    "I am very pleased because not only have I been able to analyze information about past and current data, but most importantly we’ve looked at very concrete and specific information about future trends"

    - Guillermo Baella, CFO, BestDay

    "GlobalCollect combines a world-class payment technology with a strongly committed and knowledgeable team. We use them as our main payment service provider and they have been key in helping Despegar to improve the customer payment experience as well as to streamline the fulfilment process."

    - Martin Rastellino, COO, Despegar

The Segments We Work In

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Airlines

Whether it be BSP, online, call center or mobile sales, we will work with you to create a payment strategy that fits your holistic needs. We’ll ask you questions critical to understanding what you need to accomplish. 

Analysis like this will help us recommend the solutions that will achieve your overall business objectives.

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Online Travel Agencies

The world of the online travel agency is one of tremendous competitive advantages and one of continual competition with suppliers. We can help with the strategies that keep OTA's competitive in the travel arena.

Our travel industry experts can find ways to maximize your profit through a number of key offerings, including remittance to suppliers, multi-currency pricing and FX, and fraud and chargebacks screening.

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Hotels

Payments in the hotel business are changing rapidly. Over the past five years, the industry has been trending toward prepayment and a ‘Customer First’ philosophy. 

In developing a Customer First strategy, we help with a host of critical topics for payment professionals, from optimal credit card routing to managing Foreign Exchange, and from offering locally preferred payment products to fraud management.

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Cars and Cruises

The car rental and cruise industries both enjoy tremendous opportunities with future payment strategies.

For cruise lines, the intensely loyal customer base, coupled with significant advance purchase time, provides the perfect environment for locally preferred payment methods with long-lead times. For the car rental industry, we can stratify risk based on consumer fraud profiles and payment type to emulate the fundamental changes in the hotel business.

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GlobalCollect provides Payment Processing Services and Payment Knowledge Services to some of the world's best known travel companies. To learn more about what these services can do for your business, visit our Services page

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