Whether you are an established brick and mortar merchant looking to expand on-line or a business launching a new product line or service, setting up a web shop is a great step with lots of revenue potential.

20 June 2014 - For the past three years GlobalCollect has been using the term Customer Advocacy to officially signify its customer-centric approach to providing payment services and knowledge to online merchants. While the term itself may be only be three years old in the organization, to the employees the spirit of Customer Advocacy is entirely familiar and has been an inseparable part of GlobalCollect’s employee mentality for two decades.  

16 June 2014 - In the Risk Department we often get asked what are the criteria to accept a certain online merchant? What are the items you base your decision on?

Therefore I guess it’s time to share some of the secret ingredients of the risk kitchen.

In essence there are 3 main categories to which each application is screened.

-   Laws, rules & regulations
-   The client’s business model & financial risk
-   Company policies / reputational risk

13 June 2014 - Europe is a mature eCommerce market, but it keeps constantly changing and evolving. For merchants, there is still plenty of opportunity for growth by expanding into new European markets. However, the unique dynamics of the cross-border eCommerce market do require careful consideration and planning.

9 June 2014 - If you’re an online merchant looking to expand and grow your business, BRIC countries offer a great opportunity to increase your online sales. IDC predicts that the buying power and connectivity of Brazil, Russia, India and China will overtake developed markets before the end of this year and will continue to grow through 2020. This rapid growth translates into increased sales for merchants investing in these markets.

6 June 2014 - If you work in online payments, you probably know that the CNP Expo recently took place in Florida. If you’re a player, you probably attended. My colleagues Kent Wuebben and Rob Marriott certainly did, and took home the Customer Choice Award for Best Payment Service Provider at the CNP Awards ceremony.

3 June 2014 - It’s a great time to be an online merchant. Consumers are showing greater confidence and a growing preference for buying online. Globally online spending is experiencing double digit growth in major categories like retail and travel. But increasing competition, rapid market changes, and finicky consumers create challenges for online merchants.

If you’re an online merchant, you need to continuously look for ways to grow your revenue. Here are 7 indicators that can help you determine how well you are optimizing your sales opportunities.