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GlobalCollect continues its successful Customer Advocacy approach with a leading industry event: perspectives’12 in Madrid

Over 150 top worldwide eCommerce leaders and leading keynote speakers focused on ‘Connected Futures’ with GlobalCollect, the world's premier payment service provider of local e-payments

Amsterdam, the Netherlands – This year, GlobalCollect’s much anticipated perspectives conference took place from 18th to 20th April (included), in Madrid, Spain. Keynote and merchant speakers from all over the world joined perspectives’12 to share insights, trends and predictions on ‘Connected Futures’.

Perspectives’12: Connected Futures

The conference, which is organized every two years, is designed exclusively for top eCommerce participants from around the world from both established and new high growth companies. Perspectives’12 was dedicated to international online payment and eCommerce trends. Leading speakers on mCommerce, tvCommerce, Social Media and Marketing also contributed to this years’ theme ‘Connected Futures’. Their presentations endorsed the key ‘take aways’ of perspectives’12: Customer Advocacy, Mobile Commerce, Social Networking and Business Intelligence to improve conversion.

John Snoek, Global VP Marketing of GlobalCollect says: “Since its inception in 2008, perspectives has evolved into a highly valued platform for leading eCommerce companies to network as well as share ideas, best practices and insights. Typically at perspectives participants fill the majority of the conference speakers agenda to discuss and present a host of current and future topics”. With over 150 decision makers from 120 leading eCommerce companies from around the globe, the event was fully booked with attendees such as main sponsor MasterCard, Financial Times Ltd., Google, Prada, Swarovski Crystal Online AG, Wikipedia Foundation, KLM, Hilton Worldwide, Twitter, Emirates, and Universal Music France, to name but a few.  

Speakers

GlobalCollect welcomed a host of speakers in Madrid from all regions and key verticals, such as travel, digital goods, telecom and retail. The Keynote speaker of perspectives’12 was mobile futurist and management consultant Patrick Dixon, accompanied by moderator and plenary speaker Patrick Renvoisé, co-Founder and Chief Neuromarketing Officer of SalesBrain. Other plenary speakers included Richard Kastelein who spoke about multiplatform apps; ‘How TV and tablets will connect and interact to enable purchasing’ and Zack Exley of Wikimedia who elaborated on ‘The Global Tip Jar: Powering the Wikipedia on the world's spare change’. Closing speaker was Forrester’s Jonathan Browne on ‘The Age of the Customer’ and how social media is changing the customer experience.

Topics and Workshops

Next to the presentations from futurists and thought leaders, attendees enjoyed also workshop session from eCommerce merchants during the conference. They presented best practice case studies to fellow merchants, networked face-to-face, and had lively peer discussions during numerous themed workshops and panels, such as “payments and fraud prevention’. Perspectives’12 was proud to present merchant speakers from Skype (From cost center to net contributor), Rosetta Stone (Speak the language of fraudsters), Playjam (Connected TV - A viable gaming platform), Prada (Best practices in selling luxury goods online), KLM (The value of alternative payment options for the airline industry) and Cupid Media (Trends and strategies in Asia Pacific), amongst others. To complete the event, GlobalCollect also welcomed a selection of providers of payment services, such as MasterCard, the main sponsor of perspectives’12, Alipay and Vindicia who informed participants about the trends and pitfalls in their respective markets. GlobalCollect’s General Managers from all regional offices shared their knowledge and talked about developments, trends and challenges in Europe, Asia Pacific, North America and Latin America.

Other topics that were discussed by and between merchants were:

  • Emerging payment trends for eCommerce in the US
  • How to use data analytics to increase conversion and reduce fraud
  • The convergence of screens: tvCommerce and second screen technology
  • Strategies and best practices for fraud prevention
  • Expansion in Latin America: what are the trampolines and the tripwires?
  • Online community building: to help increase your sales  

Launch on Charity project Footprints

Together with merchant World Nomads, GlobalCollect launched a charity project ‘Footprints’ during the event. GlobalCollect asked the perspectives’12 community to raise an amount of at least € 25,000 to fund the SMS Health project in Vanuatu. To raise the amount a sponsored bike ride from London to Amsterdam will be organized at end of June and multiple participants volunteered to be part of the bike ride team.

The Connected Futures of GlobalCollect

Beyond payments

Tom Staudt, CEO of GlobalCollect: “GlobalCollect’s strategy is to go beyond being a payment provider. Our aim is to provide more and more payment advice and expertise to our clients and to-be clients by helping them to understand the market, trends, payments, e-commerce, functionality, fraud and revenue generation. Perspectives’12 was, in regards to that, a great success as we helped more than 150 e-commerce specialists and trendsetters to exchange best practices and discuss opportunities going forward. Perspectives is an event for merchants, run and managed by merchants. GlobalCollect is merely a platform to allow that exciting exchange of successes and growth of business”.

John Snoek, Global VP of Marketing adds: “GlobalCollect has further extended its consulting capabilities by appointing vertical Global Market Directors and launching a professional services department. In order to further improve our current services and help shape future innovations, in September 2011 GlobalCollect established its Global Customer Advisory Board (GCAB), which is truly unique in the industry”. The Customer Advisory Board consists of leading eCommerce companies from all regions and key industries.

Market approach: Regional and Vertical

By having regional offices in the US, Latin America and Asia Pacific staffed with local people, GlobalCollect continues to invest in local market knowledge. This strategy benefits both customers that are based in the region, and also customers that wish to enter new markets. GlobalCollect has appointed Global Market Directors in Travel, Retail and Digital Goods: eCommerce and online payments experts within their vertical. Koen Vanpraet, Chief Commercial Officer of GlobalCollect observes: “The main task is to develop and execute the vertical strategies and drive business via consultancy and a customer driven approach”. The Global Market Directors were also present at perspectives’12 to share their knowledge and views on developments, trends and challenges in their respective specialized areas.

Here is what some of our attendees had to say about the event:

Perspectives was the finest corporate event I’ve been to. Excellent content, superb location & events and a great opportunity to network”. (Richard Browning, Payment Solutions Manager at Swarovski).

Thanks again for the wonderful and helpful conference. The organization, the atmosphere and the content of the conference were great and I am happy I had the opportunity to be part of that, thanks”. (Hagai Tal, CEO at Bluesnap).  

It was a great organization and was very productive for us. We have had the chance to meet with various companies and I am hoping that we will have the chance to get into partnership with some of them. Madrid is a beautiful city. For all the activities and events, every detail was thought of well. Thank you once again”. (Handan Türker, Business Development Dept. Manager at Turkticaret).

Many thanks for inviting MasterCard. Sincere appreciations for your great organization and hard work. It has been a pleasure participating”. (Eric Collet, E-commerce Acceptance Development Market development Europe at MasterCard Worldwide | MasterCard Europe).

GlobalCollect presents perspectives’12 Webinar series

On May 10 and May 17, 2012, GlobalCollect will be providing the first series of webinars. These first webinars will demonstrate GlobalCollect's upcoming mobile products which were presented at perspectives'12. The webinars will present MobileLink - making checkout screens mobile enabled allowing consumers to pay using their mobile devices, such as Apple or Android devices.

Session 1
May 10: 4pm – 5 pm CEST
https://www3.gotomeeting.com/register/700373350

Session 2
May 17: 10AM – 11AM CEST
https://www3.gotomeeting.com/register/729873030

Following on in the series of webinars the next topic will be around tvCommerce and Conversion optimization by Wikimedia ‘The Global Tip Jar: Powering the world’s #5 website on spare change’. You can preregister for these webinars via webinar@globalcollect.com and details will be sent once available.

About GlobalCollect

GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. For more information please visit www.globalcollect.com and follow us on www.twitter.com/Global_Collect, www.facebook.com/globalcollect and www.linkedin.com/company/globalcollect.  

Facts perspectives’12

date // 18 – 20 April, 2012
location // Madrid, Spain - Westin Palace Hotel
more info // please visit perspectives.globalcollect.com

In addition to the regional knowledge sustained in the US, Europe, Latin America and Asia Pacific through local teams, GlobalCollect now continues to invest in vertical market expertise. Koen Vanpraet, Chief Commercial Officer of GlobalCollect says: “The Global Market Directors are tasked to establish themselves as thought leaders for their assigned industries and will, next to strategic business and relationship development, lead a variety of marketing and value added services actions as well as product initiatives within their markets”. The Global Market Directors will advice GlobalCollect and its merchants by sharing their knowledge and views on developments, trends and challenges in their respective verticals.

Global Market Director Retail, Pier Iberti, based out of GlobalCollect’s US office in San Francisco, takes the lead for the retail vertical. Ms. Iberti has worked for the last two years in a Business Development Retail role for the North American region confirming her broad experience acquired previously working with retailers. Nathan Salisbury, as part of the European Business Development team will be heading the Gaming vertical. Prior to GlobalCollect Mr. Salisbury worked for more than 10 years in a variety of sales leadership roles for media and technology companies.  

Ms. Iberti and Mr. Salisbury join Mike Carlo who was appointed Global Market Director for the travel industry in 2011. Mr. Carlo has a long and successful track record in consultative sales within the travel industry. As thought leader of payment models in the travel vertical, Mr. Carlo is a regular speaker at travel related events.
Pieter Stal, Executive Vice President Global Account Management at GlobalCollect:
“The Travel, Gaming and Retail industries represent a major part of GlobalCollect’s revenues today and under leadership of our Global Market Directors (GMD), we are confident that our leading position in these industries can be further established and developed”.

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices.
For more information please visit
www.globalcollect.com and follow us on www.twitter.com/Global_Collect, www.facebook.com/globalcollect and www.linkedin.com/company/globalcollect. ___________________________________________________________________________________ Note to the editor (not for publication)
for further questions, interviews or images, please contact GlobalCollect:

Wendy Steevensz; Senior Manager PR & Marketing Communications a.i.
Mob. +31(0)620485337
E-Mail:
press.globalcollect@globalcollect.com 
Web:
www.globalcollect.com

Over 150 top worldwide eCommerce leaders and leading keynote speakers focused on ‘Connected Futures’ with GlobalCollect, the world's premier payment service provider of local e-payments

This year, GlobalCollect’s much anticipated perspectives conference took place from 18th to 20th April (included), in Madrid, Spain. Keynote and merchant speakers from all over the world joined perspectives’12 to share insights, trends and predictions on ‘Connected Futures’.

Perspectives’12: Connected Futures
The conference, which is organized every two years, is designed exclusively for top eCommerce participants from around the world from both established and new high growth companies. Perspectives’12 was dedicated to international online payment and eCommerce trends. Leading speakers on mCommerce, tvCommerce, Social Media and Marketing also contributed to this years’ theme ‘Connected Futures’. Their presentations endorsed the key ‘take aways’ of perspectives’12: Customer Advocacy, Mobile Commerce, Social Networking and Business Intelligence to improve conversion.

John Snoek, Global VP Marketing of GlobalCollect says: “Since its inception in 2008, perspectives has evolved into a highly valued platform for leading eCommerce companies to network as well as share ideas, best practices and insights. Typically at perspectives participants fill the majority of the conference speakers agenda to discuss and present a host of current and future topics”. With over 150 decision makers from 120 leading eCommerce companies from around the globe, the event was fully booked with attendees such as main sponsor MasterCard, Financial Times Ltd., Google, Prada, Swarovski Crystal Online AG, Wikipedia Foundation, KLM, Hilton Worldwide, Twitter, Emirates, and Universal Music France, to name but a few.  

Speakers
GlobalCollect welcomed a host of speakers in Madrid from all regions and key verticals, such as travel, digital goods, telecom and retail. The Keynote speaker of perspectives’12 was mobile futurist and management consultant Patrick Dixon, accompanied by moderator and plenary speaker Patrick Renvoisé, co-Founder and Chief Neuromarketing Officer of SalesBrain. Other plenary speakers included Richard Kastelein who spoke about multiplatform apps; ‘How TV and tablets will connect and interact to enable purchasing’ and Zack Exley of Wikimedia who elaborated on ‘The Global Tip Jar: Powering the Wikipedia on the world's spare change’. Closing speaker was Forrester’s Jonathan Browne on ‘The Age of the Customer’ and how social media is changing the customer experience.

Topics and Workshops
Next to the presentations from futurists and thought leaders, attendees enjoyed also workshop session from eCommerce merchants during the conference. They presented best practice case studies to fellow merchants, networked face-to-face, and had lively peer discussions during numerous themed workshops and panels, such as “payments and fraud prevention’. Perspectives’12 was proud to present merchant speakers from Skype (From cost center to net contributor), Rosetta Stone (Speak the language of fraudsters), Playjam (Connected TV - A viable gaming platform), Prada (Best practices in selling luxury goods online), KLM (The value of alternative payment options for the airline industry) and Cupid Media (Trends and strategies in Asia Pacific), amongst others. To complete the event, GlobalCollect also welcomed a selection of providers of payment services, such as MasterCard, the main sponsor of perspectives’12, Alipay and Vindicia who informed participants about the trends and pitfalls in their respective markets. GlobalCollect’s General Managers from all regional offices shared their knowledge and talked about developments, trends and challenges in Europe, Asia Pacific, North America and Latin America.

Other topics that were discussed by and between merchants were:

• Emerging payment trends for eCommerce in the US
• How to use data analytics to increase conversion and reduce fraud
• The convergence of screens: tvCommerce and second screen technology
• Strategies and best practices for fraud prevention
• Expansion in Latin America: what are the trampolines and the tripwires?
• Online community building: to help increase your sales  

Launch on Charity project Footprints
Together with merchant World Nomads, GlobalCollect launched a charity project ‘Footprints’ during the event. GlobalCollect asked the perspectives’12 community to raise an amount of at least € 25,000 to fund the SMS Health project in Vanuatu. To raise the amount a sponsored bike ride from London to Amsterdam will be organized at end of June and multiple participants volunteered to be part of the bike ride team.

The Connected Futures of GlobalCollect
Beyond payments
Tom Staudt, CEO of GlobalCollect: “GlobalCollect’s strategy is to go beyond being a payment provider. Our aim is to provide more and more payment advice and expertise to our clients and to-be clients by helping them to understand the market, trends, payments, e-commerce, functionality, fraud and revenue generation. Perspectives’12 was, in regards to that, a great success as we helped more than 150 e-commerce specialists and trendsetters to exchange best practices and discuss opportunities going forward. Perspectives is an event for merchants, run and managed by merchants. GlobalCollect is merely a platform to allow that exciting exchange of successes and growth of business”.

John Snoek, Global VP of Marketing adds: “GlobalCollect has further extended its consulting capabilities by appointing vertical Global Market Directors and launching a professional services department. In order to further improve our current services and help shape future innovations, in September 2011 GlobalCollect established its Global Customer Advisory Board (GCAB), which is truly unique in the industry”. The Customer Advisory Board consists of leading eCommerce companies from all regions and key industries.

Market approach: Regional and Vertical
By having regional offices in the US, Latin America and Asia Pacific staffed with local people, GlobalCollect continues to invest in local market knowledge. This strategy benefits both customers that are based in the region, and also customers that wish to enter new markets. GlobalCollect has appointed Global Market Directors in Travel, Retail and Digital Goods: eCommerce and online payments experts within their vertical. Koen Vanpraet, Chief Commercial Officer of GlobalCollect observes: “The main task is to develop and execute the vertical strategies and drive business via consultancy and a customer driven approach”. The Global Market Directors were also present at perspectives’12 to share their knowledge and views on developments, trends and challenges in their respective specialized areas.

Here is what some of our attendees had to say about the event:

“Perspectives was the finest corporate event I’ve been to. Excellent content, superb location & events and a great opportunity to network”. (Richard Browning, Payment Solutions Manager at Swarovski).

“Thanks again for the wonderful and helpful conference. The organization, the atmosphere and the content of the conference were great and I am happy I had the opportunity to be part of that, thanks”. (Hagai Tal, CEO at Bluesnap).  

“It was a great organization and was very productive for us. We have had the chance to meet with various companies and I am hoping that we will have the chance to get into partnership with some of them. Madrid is a beautiful city. For all the activities and events, every detail was thought of well. Thank you once again”. (Handan Türker, Business Development Dept. Manager at Turkticaret).

“Many thanks for inviting MasterCard. Sincere appreciations for your great organization and hard work. It has been a pleasure participating”. (Eric Collet, E-commerce Acceptance Development Market development Europe at MasterCard Worldwide | MasterCard Europe).

GlobalCollect presents perspectives’12 Webinar series
On May 10 and May 17, 2012, GlobalCollect will be providing the first series of webinars. These first webinars will demonstrate GlobalCollect's upcoming mobile products which were presented at perspectives'12. The webinars will present MobileLink - making checkout screens mobile enabled allowing consumers to pay using their mobile devices, such as Apple or Android devices.

Session 1
May 10: 4pm – 5 pm CEST
https://www3.gotomeeting.com/register/700373350

Session 2
May 17: 10AM – 11AM CEST
https://www3.gotomeeting.com/register/729873030

Following on in the series of webinars the next topic will be around tvCommerce and Conversion optimization by Wikimedia ‘The Global Tip Jar: Powering the world’s #5 website on spare change’. You can preregister for these webinars via webinar@globalcollect.com and details will be sent once available.

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. For more information please visit www.globalcollect.com and follow us on www.twitter.com/Global_Collect, www.facebook.com/globalcollect and www.linkedin.com/company/globalcollect.  

Facts perspectives’12
date // 18 – 20 April, 2012
location // Madrid, Spain - Westin Palace Hotel more
info // please visit perspectives.globalcollect.com

Topics: Events, Industry-retail, Industry-digital, Industry-travel, Industry-other, Industry-gaming, Year: 2012

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