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GlobalCollect grows payment volume by 36.5% despite competition and economic headwinds

Clients also reward company with a 9 percentage point satisfaction increase in recognition of the company’s broad payment portfolio and industry expertise

Hoofddorp, The Netherlands – GlobalCollect, the world’s premier payment service provider, today announced a summary of the company’s 2012 performance as well as the results of its annual customer satisfaction survey of 113 global e-commerce leaders. Against the backdrop of an increasingly competitive payments industry and continuing economic turbulence, the company’s positive and consistent year-over-year growth illustrates its continuing e-commerce leadership position and success. In 2012, GlobalCollect:

  • Processed 36.5% more volume, nearly US$14 Billion in total transactions.
  • Continued to experience double-digit growth in the number of merchants actively using its end-to-end platform.
  • Enjoyed increased spend from the majority of its customers.
  • Saw more than 70% of its top 50 customers exceed three years on its platform.
  • Experienced its seventh consecutive year of double-digit Compound Annual Growth Rate (“CAGR”) at a level that is nearly double the average growth rate of the e-commerce market as a whole.

North America led the company’s strong revenue growth, which is particularly remarkable given the maturity of e-commerce in the region. Latin America experienced the strongest year-over-year growth, showing GlobalCollect’s leadership in this important emerging market. The Asia Pacific and EMEA regions also experienced double-digit growth. The gaming, travel, retail, publishing and financial services sectors showed the strongest performance for the company, all up more than 40% compared to 2011.

Our 2012 results show a continued trend of strong global growth for the company, driven by the business successes of our clients and our expansion in key markets,” said Thomas P. Staudt, CEO of GlobalCollect. “By going beyond payments to bring our nearly two decades of expertise to our clients, we go the extra mile to help them grow their businesses, and are pleased to see that reflected in their success as well as in our own.” In addition to the positive financial and operational performance, GlobalCollect also saw an overall increase in customer satisfaction in 2012. The annual survey - carried out by global customer experience leader Ipsos Loyalty as part of GlobalCollect’s Customer Advocacy program – showed a 9 percentage point increase in satisfaction across the client base. Results also showed that GlobalCollect had a significant lead over all competitors across all categories measured, with especially strong perceived leads in the variety of payment services provided, as well as the industry expertise and partner support provided by the company’s sales and service teams.

Having partnered with GlobalCollect for the second year running, it is very encouraging to observe improving results relating to customer experience as well as a strong performance relative to key competitors,” said Sebastian Mitchinson, Research Manager at Ipsos Loyalty. “The 2011 study raised a number of priorities; following which, GlobalCollect implemented the recommendations made, with the result that customer feedback from the 2012 study is much more positive. The results for 2012 go a long way to validate our view that businesses and organizations which invest in customer advocacy and loyalty programs are more likely to succeed in these challenging market conditions.”

Regarding the satisfaction survey results, Koen Vanpraet, Chief Commercial Officer of GlobalCollect said “This is excellent news for GlobalCollect, which places customer feedback at the heart of its Customer Advocacy Program. It demonstrates that the actions implemented by the company over the last 12 months have been acknowledged by our customer base. In 2013 we will continue to delight our merchants by delivering exciting new products and services that help drive their success.”

About GlobalCollect

GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 170 countries and 170 currencies, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. For more information please visit: www.globalcollect.com and follow us on:

Ipsos Loyalty Technical Note

Ipsos Loyalty conducted 125 telephone interviews with GlobalCollect’s Top 300 customers in Europe, North America, South America & Asia Pacific between the 1st of October and the 2nd of November 2012. For more information about Ipsos Loyalty please visit: http://www.ipsos.com/loyalty/

Note to Editors:

GlobalCollect is a privately held company and will not provide any further financial details beyond the numbers provided in this release.

For further information, please contact:

Christopher Schouten
Senior PR & Marketing Manager
Mob. +31 612 911093
E-Mail: press@globalcollect.com
Web: www.globalcollect.com

GlobalCollect, which processes millions of transactions per year for some of the world’s leading dating sites, analyzed its 2012 data and found Valentine’s Day transactions beat even weekend averages (typically the peak period of the week) by 10.9%. Valentine’s Day fell on a Tuesday last year, which is coincidentially normally the third busiest day of the week.

http://www.globalcollect.com/PageFiles/4551/Popular%20Dating%20Site%20Transaction%20Volumes%20%5b3%5d.jpg

 

GlobalCollect’s client base is comprised of some of the world’s largest, multi-national companies doing business online. GlobalCollect employs payment experts in the travel, video gaming, retail and social networking industries (among others) in order to help its clients fully understand and develop their specific online businesses. An important part of this is GlobalCollect’s large library of historical data, which helps put payment trends into the right perspective as well as make intelligent predictions about future trends.

From Wikipedia:

St. Valentine's Day began as a liturgical celebration of one or more early Christian saints named Valentinus. The most popular story associated with Saint Valentine was that he was imprisoned for performing weddings for soldiers who were forbidden to marry and for ministering to Christians, who were persecuted under the Roman Empire; during his imprisonment, he is said to have healed the daughter of his jailer Asterius. Legend states that before his execution he wrote "from your Valentine" as a farewell to her.

The day was first associated with romantic love in the circle of Geoffrey Chaucer in the High Middle Ages, when the tradition of courtly love flourished. By the 15th century, it had evolved into an occasion in which lovers expressed their love for each other by presenting flowers, offering confectionery, and sending greeting cards (known as "valentines"). Valentine's Day symbols that are used today include the heart-shaped outline, doves, and the figure of the winged Cupid. Since the 19th century, handwritten valentines have given way to mass-produced greeting cards, and more recently, online greetings.

In protest, many singles are now celebrating "Singles Awareness (or Appreciation) Day" (S.A.D.) on February 14 (although some prefer the 13th or the 15th to get away from the commercialism associated with the 14th). It serves as an alternative to Valentine's Day for people who are single, that is, not involved in a romantic relationship. Some people who observe S.A.D. do so out of spite for Valentine's Day, as a Hallmark holiday, or for other reasons.

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes.

Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 170 countries and 170 currencies, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. For more information please visit: www.globalcollect.com and follow us on: 

·         www.linkedin.com/company/globalcollect

·         www.twitter.com/Global_Collect

·         www.facebook.com/globalcollect 

For further information, please contact:

Christopher Schouten
Senior PR & Marketing Manager
Mob. +31 612 911093
E-Mail:
press@globalcollect.com
Web:
www.globalcollect.com

Clients also reward company with a 9 percentage point satisfaction increase in recognition of the company’s broad payment portfolio and industry expertise

GlobalCollect, the world’s premier payment service provider, today announced a summary of the company’s 2012 performance as well as the results of its annual customer satisfaction survey of 113 global e-commerce leaders. Against the backdrop of an increasingly competitive payments industry and continuing economic turbulence, the company’s positive and consistent year-over-year growth illustrates its continuing e-commerce leadership position and success. In 2012, GlobalCollect:

·         Processed 36.5% more volume, nearly US$14 Billion in total transactions.

·         Continued to experience double-digit growth in the number of merchants actively using its end-to-end platform.

·         Enjoyed increased spend from the majority of its customers.

·         Saw more than 70% of its top 50 customers exceed three years on its platform.

·         Experienced its seventh consecutive year of double-digit Compound Annual Growth Rate (“CAGR”) at a level that is nearly double the average growth rate of the e-commerce market as a whole.

North America led the company’s strong revenue growth, which is particularly remarkable given the maturity of e-commerce in the region. Latin America experienced the strongest year-over-year growth, showing GlobalCollect’s leadership in this important emerging market. The Asia Pacific and EMEA regions also experienced double-digit growth. The gaming, travel, retail, publishing and financial services sectors showed the strongest performance for the company, all up more than 40% compared to 2011.

“Our 2012 results show a continued trend of strong global growth for the company, driven by the business successes of our clients and our expansion in key markets,” said Thomas P. Staudt, CEO of GlobalCollect. “By going beyond payments to bring our nearly two decades of expertise to our clients, we go the extra mile to help them grow their businesses, and are pleased to see that reflected in their success as well as in our own.”

In addition to the positive financial and operational performance, GlobalCollect also saw an overall increase in customer satisfaction in 2012. The annual survey - carried out by global customer experience leader Ipsos Loyalty as part of GlobalCollect’s Customer Advocacy program – showed a 9 percentage point increase in satisfaction across the client base. Results also showed that GlobalCollect had a significant lead over all competitors across all categories measured, with especially strong perceived leads in the variety of payment services provided, as well as the industry expertise and partner support provided by the company’s sales and service teams.

“Having partnered with GlobalCollect for the second year running, it is very encouraging to observe improving results relating to customer experience as well as a strong performance relative to key competitors,” said Sebastian Mitchinson, Research Manager at Ipsos Loyalty. “The 2011 study raised a number of priorities; following which, GlobalCollect implemented the recommendations made, with the result that customer feedback from the 2012 study is much more positive. The results for 2012 go a long way to validate our view that businesses and organizations which invest in customer advocacy and loyalty programs are more likely to succeed in these challenging market conditions.”

Regarding the satisfaction survey results, Koen Vanpraet, Chief Commercial Officer of GlobalCollect said “This is excellent news for GlobalCollect, which places customer feedback at the heart of its Customer Advocacy Program. It demonstrates that the actions implemented by the company over the last 12 months have been acknowledged by our customer base. In 2013 we will continue to delight our merchants by delivering exciting new products and services that help drive their success.”

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes.

Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 170 countries and 170 currencies, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. For more information please visit:
www.globalcollect.com and follow us on:

·         www.linkedin.com/company/globalcollect 

·         www.twitter.com/Global_Collect

·         www.facebook.com/globalcollect

Ipsos Loyalty Technical Note 
Ipsos Loyalty conducted 125 telephone interviews with GlobalCollect’s Top 300 customers in Europe, North America, South America & Asia Pacific between the 1st of October and the 2nd of November 2012. For more information about Ipsos Loyalty please visit:
http://www.ipsos.com/loyalty/

Note to Editors:
GlobalCollect is a privately held company and will not provide any further financial details beyond the numbers provided in this release.

For further information, please contact:

Christopher Schouten
Senior PR & Marketing Manager
Mob. +31 612 911093
E-Mail:
press@globalcollect.com
Web:
www.globalcollect.com

Topics: Industry-other, Year: 2013

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