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Valve Rewards Outstanding GlobalCollect Service with Contract Renewal

Valve, the leading international online gaming platform, extends existing partnership with GlobalCollect, the world’s premier payment service provider of local e-payments, to process all online payments worldwide

Amsterdam, the Netherlands – Valve is the creator of award-winning games, leading-edge technologies, and a groundbreaking social entertainment platform. Case in point is Steam, the world's largest online gaming platform that guarantees instant access to more than 1,800 game titles and connects 35 million active users to each other. Over the past four years of the partnership, Valve has benefited from GlobalCollect’s extensive experience of worldwide payment processing as well as its in-depth knowledge of alternative payment methods, cultural payment preferences, and monetizing video gaming platforms.

Think global, act local when it comes to check-out pages

Given GlobalCollect’s proven track record to offer Valve consultancy on localization of payment products to ensure maximum conversion and its broad portfolio of alternative payments, Valve recently renewed its service agreement. GlobalCollect takes care of processing Valve’s online payment transactions via all major credit cards, local debit cards, eWallets, pre-paid cards, and real-time banking products in a number of currencies.

Top 6 reasons Valve extended partnership with GlobalCollect

When entering any country across the world, offering local payment methods and pricing in domestic currency is by far the best strategy because it simultaneously results in boosting sales and reducing fraud. Valve is confident that GlobalCollect can accommodate its growth ambitions and found the full-service PSP to be a dedicated and knowledgeable partner, offering among other things:

  • A very stable infrastructure with great uptime thanks to its fully redundant platform
  • Outstanding customer service and response times
  • Unsurpassed and continually expanding portfolio of local payment methods
  • Profound knowledge of local markets and culturally preferred payment methods
  • Guidance on constantly evolving legal requirements and banking regulations
  • Consultancy on online game monetization models in established and emerging markets

About Valve

Valve is an entertainment software and technology company founded in 1996. In addition to creating several of the world’s most award-winning games, Valve is also a developer of leading-edge technologies including the Source® game engine and Steam®, the premier online gaming platform. www.valvesoftware.com

About GlobalCollect

GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail, and telephone orders, and specializes in a wide range of industries such as travel, retail, online gaming, financial services, telecommunications, publishing, portals, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in almost 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. www.globalcollect.com

Contact GlobalCollect

Bettina Duske
Senior Manager PR & Marketing Communications
e-mail: press.globalcollect@globalcollect.com

1.     Keep clients happy and satisfied

2.     Focus on innovation and additional services

3.     Deliver success through motivated employees

Praise for GlobalCollect
A significant rise was seen in the overall NPS score and even more so in the top merchant segment, with increases of +7% and +27% respectively. Overall, 87% of merchants said that they are satisfied with GlobalCollect’s services, in particular:

·         The broad payment product offering

·         The extensive global coverage

·         The diversity of available currencies

·         The relationship management and consultancy capabilities of customer-facing teams

In terms of Loyalty, GlobalCollect scored +3 points above the Ipsos Loyalty benchmark.

Customer Advocacy
Key initiatives have already been kicked off in collaboration with merchant representatives following the GlobalCollect Customer Advisory Board, which took place in September 2011. At this off-site event, key merchants from all verticals and regions together with the GlobalCollect Executive Team defined priorities and action points for a mutual future development and growth strategy.

Koen Vanpraet, CCO of GlobalCollect, said: “I am delighted to see how our customer focus driven by our Customer Advocacy Program is being acknowledged by merchants in their overall experience with GlobalCollect. That said, there is always room for improvement. All measures taken to optimize and customize our service and product portfolio further are identified in close liaison with our merchants and it is fantastic to see how enthusiastic they are to contribute to our initiatives. So watch this space, there is much more to come in 2012!”

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail, and telephone orders, and specializes in a wide range of industries such as travel, retail, online gaming, financial services, telecommunications, publishing, portals, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in almost 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices.
www.globalcollect.com

Contact GlobalCollect
Bettina Duske
Senior Manager PR & Marketing Communications
e-mail:
press.globalcollect@globalcollect.com

Valve, the leading international online gaming platform, extends existing partnership with GlobalCollect, the world’s premier payment service provider of local e-payments, to process all online payments worldwide

Valve is the creator of award-winning games, leading-edge technologies, and a groundbreaking social entertainment platform. Case in point is Steam, the world's largest online gaming platform that guarantees instant access to more than 1,800 game titles and connects 35 million active users to each other. Over the past four years of the partnership, Valve has benefited from GlobalCollect’s extensive experience of worldwide payment processing as well as its in-depth knowledge of alternative payment methods, cultural payment preferences, and monetizing video gaming platforms.

Think global, act local when it comes to check-out pages
Given GlobalCollect’s proven track record to offer Valve consultancy on localization of payment products to ensure maximum conversion and its broad portfolio of alternative payments, Valve recently renewed its service agreement. GlobalCollect takes care of processing Valve’s online payment transactions via all major credit cards, local debit cards, eWallets, pre-paid cards, and real-time banking products in a number of currencies.

Top 6 reasons Valve extended partnership with GlobalCollect
When entering any country across the world, offering local payment methods and pricing in domestic currency is by far the best strategy because it simultaneously results in boosting sales and reducing fraud. Valve is confident that GlobalCollect can accommodate its growth ambitions and found the full-service PSP to be a dedicated and knowledgeable partner, offering among other things:

·         A very stable infrastructure with great uptime thanks to its fully redundant platform

·         Outstanding customer service and response times

·         Unsurpassed and continually expanding portfolio of local payment methods

·         Profound knowledge of local markets and culturally preferred payment methods

·         Guidance on constantly evolving legal requirements and banking regulations

·         Consultancy on online game monetization models in established and emerging markets

About Valve
Valve is an entertainment software and technology company founded in 1996. In addition to creating several of the world’s most award-winning games, Valve is also a developer of leading-edge technologies including the Source® game engine and Steam®, the premier online gaming platform.
www.valvesoftware.com

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail, and telephone orders, and specializes in a wide range of industries such as travel, retail, online gaming, financial services, telecommunications, publishing, portals, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in almost 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices.
www.globalcollect.com

Contact GlobalCollect
Bettina Duske
Senior Manager PR & Marketing Communications
e-mail:
press.globalcollect@globalcollect.com

Topics: Industry-gaming, Year: 2012

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