Payment Methods FAQ

• Can I offer the same payment method in different currencies?

  Yes, it is possible to offer the same payment method in different currencies. However, if the exchange rates are not fixed (which is the case with non-Euro currencies), then the rates on your site must be kept up-to-date to avoid the risk of varying prices due to fluctuation in exchange rates. We strongly advise you to set prices in either Euro or non-Euro currency, but not both simultaneously.

• How do you provide offline bank transfers within your web-enabled payment processing service as they are not online payments?

  With bank transfers, there is a several day delay between the initial sale and the payment settlement. When the amount is received, we reconcile it against the original order and send the relevant information to the Merchant.

• What is an open invoice payment?

  An open invoice (including a pre-formatted local bank transfer form (accept giro), is one of Europe's most preferred payment options. This payment method includes direct bank transfer, bank payment, check, international card, national card, and direct debits.

• Is an authorized card payment guaranteed?

  While a payment authorization usually indicates that the card is valid, it is not a payment guarantee. For example, the card may be stolen but not yet reported. In addition, the cardholder may issue a charge back.

• Can I authorize and settle card payments at the same time?

  The distinction between authorization and settlement is used for book-and-ship transactions where the settlement is requested when the order is finalized. The credit card companies require this distinction. If you deliver online goods such as information, services or content, you may authorize and settle at the same time.

• Can I initiate a card refund?

  Yes, you can initiate a card refund. As long as the payment has not been captured (status is still AUTHORISED), you can manually or automatically cancel the order. Otherwise (status is CAPTURED), you can manually or automatically undo the capture (which will result in a REFUNDED status). In this case, the cardholder will receive a full refund of the transaction amount. The Merchant is required to pay a small service fee for the refund and will also pay the transaction costs.