Retail

Download our latest white paper on Retail:
Online payments in the retail industry.

As a Retailer you have many hurdles to overcome when you start distant selling: Language barriers, local shop design, VAT/taxes, logistics, customer service, multi-channel conflict, local pricing and locally preferred payment methods. Imagine if you could leave all the payment aspects to experts like GlobalCollect? 
Unlike other payment providers, we don't just offer a simple technical gateway. Through a single technical and administrative interface, GlobalCollect offers Retailers full service solution to all aspects of payment processing, whether they are online, mail or telephone orders. As consumers expect excellent service and often have questions, we provide you with solutions, such as:

How should I pay? Is my data secure?

Increased conversion rates and customer retention are key aspects of your success. Many years of experience in the Retail industry have taught us which payment options work. GlobalCollect will help you to make consumers feel secure entering personal data and to identify their payment preferences. A sound payment strategy will help you to expand your business and increase sales. In terms of transaction security, we are compliant with the latest industry standards (PCI DSS Level 1) and sensitive data entry and storage can take place on our hosted pages, which are seamlessly integrated in your online shopping environment.

When can I expect my order?

Fast delivery is a must for good customer service and online shopping. But it can be difficult to synchronize warehouse logistics with incoming data from your website or shop. Has the card been authorized, the payment been received? Is this transaction secure? Our reconciliation and extensive reporting on each payment helps you to automate your back-office and to facilitate an efficient communication between shop and stock.

Why was my order rejected?

Fraud prevention is indispensable for distant selling. Apart from losing funds and incurring chargeback costs, there is the loss of actual goods, shipping costs and handling fees. On the other hand, there is the concern of turning away legitimate customers due to overly strict fraud protection. At GlobalCollect, we understand the delicate balance of reducing fraud, increasing sales and decreasing manual handling of orders. To find the perfect balance, we offer a range of fraud screening services, tailored to your business and payment methods.

When will I receive my refund?

Returned goods are also part of the retail business so a swift response is required to retain consumer loyalty. GlobalCollect will handle those refunds (partial or plus original order amount) on your behalf.  Through an efficient process the funds are swiftly returned to the consumer in the local currency. 

Distant selling becomes more complex with multiple countries and various payment methods. Yet, allowing your customers to pay in their local currency and with the payment method they prefer is the best way to maximize sales. Our long standing expertise in the Retail industry enabled us to develop a state of the art payment platform, offering you a customized design, a vast variety of payment options, financial reconciliation, reporting, invoicing, multi-currency handling, built-in risk management, and handling multiple bank accounts. Our experts will work with you to find the right solution. Plus, once integrated into our payment interface WebCollect, expanding your business by adding additional countries is effortless.

So you want to reach out to your international consumer base? It's as easy as connecting to GlobalCollect, so contact us now for a free consultation.