Acceptance-side opportunities
Efficiency opportunities can include acceptance
of alternative payment methods; improvements
in fraud prevention policies and processes;
improvements in back-office activities such
as chargeback processing, and rationalization
of the contractual relationships with local and
global banks and other payment
providers. |
Issuing-side opportunities
Large multichannel retailers have customer
bases and brands that could be leveraged
via issuing-side opportunities.
For instance, this might include gift card or
co-branded credit card programs to build
brand loyalty and can generate hundred of
millions of dollars through appropriate
customer service and customer portfolio
management, and with innovation, such
as an e-wallet. |
Project approach
A 360° Payment Diagnostic typically involves
an elapsed time of 5-6 weeks with on-site
interviews, reviews of relevant documentation
and a quantitative data request.
In order to limit the workload for the merchant,
EDC can obtain some of the relevant data
directly from GlobalCollect (following the
merchant's approval). |
Deliverables
The diagnostic results not only in a report
highlighting key gaps and cost reduction /
revenue opportunities, but also in an
interactive workshop to ensure knowledge
transfer and a relevant prioritization of
potential opportunities. |
